Terms & Conditions

Failure not to turn up for an appointment without prior notice with lead to lose the deposit.

We require 24 hours notice in order to cancel an appointment.

Should you be late for an appointment, that time will be deducted from your appointment.

An appointment will only be confirmed once the payment of the booking fee has been settled. Please note that the booking fee will be deducted from your service on the day of your appointment.

Payment of any appointment must be made on the day, payment options are debit card (all major credit cards such as visa and maestro), cash, bank transfer or PayPal. Please note that we do not accept cheques.

The Booking fee receipt has to be presented when you arrive for your appointment. Please keep safe to avoid having to pay the booking fee again. If you pay for the booking fee not in person, we can arrange for you to collect the appointment card and receipt from the Studio.

Gift vouchers are redeemable against any service listed on the price list, the voucher must be presented on the day service and should you fail to present the voucher, the full value must be paid on the day. Please note that gift vouchers are valid for 12 months from the date of purchase.

All services provided include GST and lash application within the price. No further hidden costs will be presented, only the prices as stated on out price list.

We must be informed ahead of the appointment of any allergies or skin conditions. Failure to do so, will lead to you either being turned away for health and safety reason or further action being taken. The lash glue that is used is M.A.C. Cosmetics and it contains latex, if you are allergic to latex, please let me know prior to the appointment to ensure that we can make alternative arrangements to avoid any eye infections.

For the Memorable Moments – Bridal Belles, a £50 consultation is required to secure the service. This value is 100% redeemable against the service on your big day.

Lashes may be re-used and can be re-applied, however it is customer’s responsibility to ensure their safe to use again on your eyes.

Please note that your personal make-up is welcome at the studio, however you are responsible for ensuring that all your items are with you when you leave the studio. We are not responsible for any lost items.

Any promotions cannot be used in conjunction with any other discounted voucher that you may have.